Privacy Statement

Effective Date: November 22th 2023

 

Attention note:

For ease of readability, the generic male form is used in this privacy policy. Unless otherwise characterised, the personal designations used in this privacy policy refer to all genders.

 

(1) Introduction

The ALTEA CARE application (hereinafter "application") is the property of movos AG, Rennweg 57, 8001 Zurich, Switzerland ("movos", or "we" or "us") and is made available to you ("user" or other forms of direct, personalised contact) in cooperation with Altea-Network (www.altea-network.com, hereinafter "Altea").

movos is committed to protect your privacy and ensure the security of your personal data. With this Privacy Policy, we describe the collection, recording, use and tilization of data generated by our Software-as-a-Service (hereinafter “SaaS”) application. This includes the ALTEA CARE APP, the associated HCP PORTAL, and the ALTEA CARE WEBSITE (hereinafter “WEBSITE”).

This Privacy Policy is only applicable to activities related to the application and to the users with respect to the information which they have agreed to share and/or collect. This policy is not applicable to information collected offline or through other channels than the application.

We are committed to protecting your privacy and will handle your personal data in accordance with this movos Privacy Statement (hereinafter referred to as “Privacy Statement”) and our obligations under the EU General Data Protection Regulation and/or applicable local data protection regulations. This Privacy Statement covers the movos company.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

 

movos AG

Rennweg 57

8001 Zürich

support@movos.ch

 

(2) Consent

By using our applications, you consent to the collection, processing, and storage of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

 

(3) Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

We may collect personal information that you provide to us voluntarily when you register for an Account and/or use our services. This may include:

• Contact information (such as your name, email address, phone number)
• Demographic information (such as your age, gender, and location)
• Medical information (such as your health condition, treatment history, and medication details)
• Login credentials (such as usernames and passwords)
• Payment information (such as credit card details)

 

We may also collect non-personal information about your use of our applications and website. This may include:

• Device information (such as device type, operating system, and unique device identifiers)
• Log data (such as IP address, browser type, access times, and pages visited)
• Usage data (such as feature usage, preferences, and interactions with our services)

 

(4) How we use your information

We may use the information we collect in various ways, including to:

• Provide, operate, and maintain our services
• Improve, personalize, and expand our services
• Understand and analyze how you use our services
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Process payments and fulfill orders
• Send you relevant updates, newsletters, and promotional materials
• Send you emails
• Conduct research and analysis for the development of new features and improvements
• Comply with legal obligations and enforce our rights
• Log Files

 

movos follows a standard procedure of using log files. These files log users when they using our services. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on services, and gathering demographic information.

 

(5) Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

• With your consent: We may share your information with third parties if you have given us explicit consent to do so.
• Service providers: We may engage third-party service providers to perform certain functions on our behalf, such as hosting services, medical services, data analysis, customer support, and payment processing. These service providers will have access to your personal information only to the extent necessary to perform their functions.
• Compliance with laws: We may need to disclose your data if this is required by law, particularly by court order or in the context of judicial or extrajudicial proceedings or for assertion of our rights and protection of our rights. 
• Business transfers: In the event of a merger, acquisition or sale of all or a portion of our assets, we may transfer or disclose your personal information as part of the transaction, conditioned on your explicit consent.  We will inform you of any change in ownership or the use of your personal data by email or by placing a prominent notice on our application website.

 

If you as a user of our application would like to revoke your consent or have your data adjusted, you can contact support@movos.ch. If you wish to issue any complaints about the processing of your personal data by movos, you can contact the Swiss Data Protection Authority. The contact details of the Swiss Data Protection Authority (FDPIC) can be found here:

https://www.edoeb.admin.ch/edoeb/en/home.html

 

(6) Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data.

 

(7) Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

 

(8) Your Rights

You have certain rights regarding your personal information, including the right to access, correct, delete, restrict processing, and receive a copy of your personal data. If you would like to exercise any of these rights or have any questions or concerns about our privacy practices, please contact us using the contact details provided at the end of this Privacy Policy.

 

(9) Third Party Privacy Policies

The Privacy Policy of movos does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. 

You are able to disable cookies via your individual browser options. You can find more detailed information on cookie management with the respective web browsers on the respective application websites.

 

(10) International Data Transfers

Your personal data may be transferred and stored outside Switzerland to countries within the European Economic Area (EEA). We will take appropriate measures to ensure any such transfers comply with applicable data protection laws.

 

(10.1) GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request the deletion of your personal data.
• The right to restrict processing – You have the right to request the restriction of the processing of your personal data.
• The right to object to processing – You have the right to object the processing of your personal data.
• The right to data portability – You have the right to request that we transfer the data which we have collected to any other organisation or directly to you.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

(11) Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

movos does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our services, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

 

(12) Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

 

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:

movos AG

Rennweg 57

8001 Zurich

Switzerland

support@movos.ch

Please note that this Privacy Policy applies only to the services provided by movos AG and not to any third-party websites or services that may be linked to or integrated with our applications or website.